Policy Notice: This Refund and Cancellation Policy is being finalized for general release. Direct-mail printing and postal postage incur real-time third-party expenses once scheduled.
REFUND & CANCELLATION POLICY
Effective Date: Current Production Season
1. Custom Print and Postal Expenses
Due to the custom nature of insurance direct mailers, which are personalized with agent photographs, contact information, and state-specific filings, campaigns that have reached the printing stage or have been entered into the postal stream cannot be canceled or refunded.
2. Pre-Print Cancellations
If a cancellation request is submitted in writing prior to prepress file locking and postal data purchasing, an administrative credit or partial refund minus actual incurred list procurement costs may be evaluated on a case-by-case basis.
3. Recurring Campaign Pauses
For weekly recurring campaigns, agents may pause or modify their upcoming print drop by notifying Leads Your Way at least 5 business days prior to the next scheduled print cycle.
4. Questions and Claims
Please address all campaign cancellation questions to leadsyourway1@gmail.com or call our direct office line at 220-279-2120.